Sometimes our products are not always sent in one package due to varying product storage locations, depending on the product.

Once a package has been shipped, you will receive a shipping notification email with its tracking number.

Tracking numbers typically update within 3 business days of order shipment.

If your tracking information hasn't updated after several business days, please contact us at cs@oknife.com.

We have multiple warehouses located in CA/VA/NC, we will choose the best shipping address and logistics channel based on stock distribution and your order.

Typically it takes 3-7 business days to receive your order. We’re doing our best to deliver it promptly for you.

You can also choose expedited delivery for an additional $9.9 shipping fee. (Same day shipping, delivered within 2~3 business days).

Please track your order at our Tracking page https://17track.net/en

Free shipping on orders over $49. U.S. only.

You can also choose expedited delivery for an additional $9.9 shipping fee. (Same day shipping, delivered within 2~3 business days).

For more information, please check the Shipping Policy.

U.S. only. We are unable to make an international shipment. Your kind understanding would be greatly appreciated.

We accept PayPal and credit cards.

On the payment screen, there should be photos for VISA, MasterCard, ETC. You can click any card to enter the checkout page and fill in the information on the card you want to use.

If you cannot check out at this moment, please follow these steps to give it a try.
1. Try cleaning the cookies, using another browser like Google Chrome.
2. Change with other devices (cell phone, computer, or pad) to see if it works.
3. Please also contact the bank for consulting if they accept international charges.
4. If that doesn’t help, for any further questions, please provide us with a screenshot for it, the exact time, what devices and browsers you use.

Thank you for your support! Unfortunately, we are unable to add or exchange items if the order is completed. You can contact cs@oknife.com to assist you with canceling your order before it ships out. Afterward, you can reorder your items from our website.

Kindly inform you that if the order has not shipped, please contact cs@oknife.com to amend it. However, if the package has been sent out, we cannot change the shipment.

Please contact customer support at cs@oknife.com. We will assit you as soon as possible!

Refunds are processed within 7 days from when we receive the item(s).

We will warrant all Oknife knives that exhibit any defects in material and workmanship under normal use. However, please note that this LIFETIME WARRANTY does not cover loss, theft, deliberate damage, or cosmetic damage.
And for the knives outside 30 days free return, you need to cover the shipping to return the knife to us.

Orders can be returned for any reason within 30 days from the date the order was received. Returned items must be in the same condition, unworn and in the original packaging.

Oknife and Olight belong to the same Ofamily. However, the two sites exist independently and accounts cannot be bound or shared.

Amazon: https://www.amazon.com/stores/page/F1B47C80-E53E-48A3-8B6F-50A461E90EFF
Olight: https://www.olightstore.com/

By subscribing to our newsletter, customers will receive an email notification before each flash sale.

Besides, be sure to join our Oknife Official Facebook Group (https://www.facebook.com/groups/oknife) to stay up to date with the latest Oknife news and flash sales information.

Thanks for purchasing from the Oknife.com! Once the order was placed successfully. Our website will automatically send out the confirmation email to the address specified in the order. Please make sure your email address is correct and check your spam/junk folder to see if it is there. You can always email cs@oknife.com with any order questions as well.

Refunds are processed within 7 days from when we receive the item(s).